Questions & Answers

Which forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover and Diners Club.


Do you charge sales tax?

We currently charge sales tax for items being shipped to the following states: AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV and WY.


Can I place my order over the phone?

We prefer customers place their orders online, however phone ordering is available upon request during our open business hours Monday-Friday 8am-4:30pm CST.


Do you offer autoship?

Yes, for your convenience we offer autoship. To set up your autoship, log in to your account, add items to your cart, and at the bottom of your cart you will see an "Enable Autoship?" checkbox. Check this box, and set your frequency schedule. Once enrolled in autoship, you will receive a reminder email 3 days before each autoship order begins processing in case you need to make changes to your next autoship date, frequency, quantities, or products. You can change or cancel your autoship at any time by accessing the My Autoships section of your account. Please see our Autoship Terms of Use for more information.


Are there any discounts associated with autoship?

There are no discounts associated with enrolling in autoship.


How can I tell my order was successfully placed?

Once your order has been successfully placed, you will receive an order number. You will also receive an order receipt email with your order summary.


Can I edit my order once it has been placed?

Once your order has been placed and is processing, it cannot be edited.


Can I cancel my order after it has been placed?

Please contact us at 833-242-2200 or for assistance regarding cancellations.


How much does shipping cost?

Shipping is FREE for orders with a subtotal of $49 or more. For orders with a subtotal less than $49, shipping is a flat fee of $4.95 per order.


Which shipping carrier do you use?

We utilize FedEx Ground for shipping.


Do you offer expedited shipping options?

No, we only offer standard ground shipping though FedEx.


How long will it take to receive my order?

The time it takes to receive your order after it has processed is based on your shipping address. Most customers will receive their order within 1 to 5 business days. To find the estimated transit time for your area, please visit our Shipping Page for a color-coded map.


How can I track my order online?

After your order is processed, you will receive an email with your FedEx tracking number and a link to track your order’s transit status.


Will I need to sign for my delivery?

No, if you are not home the delivery driver will leave the package at your door or with your door man. For additional options, we encourage you to reach out to FedEx directly with your tracking number handy.


Do you participate in the Frequent Buyer Program?

GoFromm does not participate in the Frequent Buyer Program. This program is offered exclusively through participating in-store Fromm retailers.  


Do you offer single cans or variety packs of canned products?

Yes, we offer both single cans and cases of canned food for purchase. You may select several individual cans to create your own variety pack. 


Do you offer samples?

We do not carry samples of any of our products.


What do I do if my package arrives damaged or if an incorrect product was sent?

Please contact us immediately at 833-242-2200 or upon discovering any damaged, defective or incorrect product(s) received in your order.


How do I report a missing shipment?

If you do not receive your package(s) within two weeks (14 business days) of the date the order was placed, please contact us at 833-242-2200 or immediately for further assistance.


What is your return policy?

Our return policy is available here. 


What is your privacy policy?

Our privacy policy is available here. 


Where are you located?

We are located in Southeastern Wisconsin.